Terms of Service of LiteTMS.eu (B2B)

Version 1.1 · Effective as of May 24, 2026 · Last updated: July 7, 2026

§1. General Provisions

1. These Terms of Service ("Terms") set forth the rules for the provision of electronic services in the Software-as-a-Service (SaaS) model via the LiteTMS.eu platform ("Platform" or "System").
2. The owner and operator of the Platform is CodeJungle Sp. z o. o. with its registered office in Kawki (Kawki 51, 42-140 Panki), entered into the Register of Entrepreneurs of the National Court Register under KRS number: 0000722231, NIP (Tax ID): 5742064222, REGON (National Business Registry Number): 369658794 ("Service Provider").
3. The services offered on the Platform are addressed exclusively to entrepreneurs and business entities ("Service Recipient" or "Customer"). Consumer protection laws do not apply to contracts concluded on the basis of these Terms.
4. By accepting these Terms, a natural person running a sole proprietorship confirms that they use the Platform for purposes directly connected with their professional or business activity, in particular transport, forwarding, logistics, or company management.

§2. Provision of Services and System Architecture

1. Upon completing the registration form and accepting the Terms, the Customer receives access to a unique URL address in the LiteTMS.eu domain and an isolated database (multi-tenant architecture).
2. The Service Provider ensures appropriate technical and organizational measures to protect data, including isolation mechanisms and the creation of automated backups.
3. Detailed rules for the entrustment and processing of personal data of the Customer's employees, drivers, and contractors are regulated in the Data Processing Agreement (DPA), which constitutes an integral part of the cooperation.

§3. Payments and Billing Model

1. The Platform provides services in a flexible model based on actual usage (pay-as-you-go). The detailed, current Price List of services is made available to the Customer each time after logging into the System.
2. Billing is carried out in a prepaid model through the Stripe payment operator.
3. Deposited funds credit the Customer's virtual balance. Due to the B2B nature of the services provided, deposited funds constitute a dedicated prepayment and are strictly non-refundable (no-refund policy), except in the event of a total cessation of service provision exclusively due to the fault of the Service Provider.
4. The digital service is considered commenced and performed in particular once the Customer logs into their workspace, activates the account, enters data into the System, generates a route, uses AI features, adds a user, installs the driver app, or uses any other System function.
5. In the event of an unjustified chargeback concerning a properly delivered service, the Service Provider may suspend access to the account until the matter is clarified and, to the extent permitted by the payment operator's rules and applicable law, seek reimbursement of reasonable dispute-handling costs. We encourage Customers to raise any billing concerns directly with us first. We resolve the vast majority of cases faster than the payment operator.

§4. External Integrations, Maps, and Telematics

1. Fakturownia / KSeF: The System enables integration with the Fakturownia.pl API to facilitate the issuance of invoices. The Service Provider provides only a technical data flow channel and bears no responsibility for the accounting and tax correctness of documents sent to the National e-Invoicing System (KSeF).
2. Map Services: The Platform utilizes a diversified map ecosystem (including HERE Maps for routing, Google Search API for search, and Google, HERE Maps, and Mapbox map tiles). The Service Provider declares that for the purpose of rendering routes, it transmits only anonymized geographic coordinates to external APIs, without sending any data identifying the vehicle or employee.
3. External GPS Systems: The System allows integration via API with GPS/telematics service providers already used by the Customer to visualize the fleet in the TMS panel. The Service Provider supplies the technical tool only. Responsibility for the lawfulness of monitoring lies with the Customer. It is the Customer, as the employer, who ensures a lawful legal basis for processing location data, fulfils information duties towards drivers and employees, and implements GPS-monitoring rules compliant with labour law and data-protection law. Since the Service Provider is not the operator of these systems, it is not liable for failures, delays, errors, or data corruption resulting from the operation of external GPS providers.

§5. Artificial Intelligence (AI Act)

1. The Platform provides an Intelligent Assistant functionality based on external language models (including OpenAI, Google via the OpenRouter API). In accordance with the EU Artificial Intelligence Act (AI Act), the Service Provider informs that users are interacting with an automated system, and the generated content is appropriately labeled.
2. All answers, route calculations, and suggestions generated by the AI Assistant are for illustrative purposes only. The Service Provider does not guarantee their legal, logistical, or mathematical correctness. The full obligation to verify the results before making binding business decisions rests with the Customer.
3. The Customer must not input into the AI features any data that the Customer is not entitled to process. The AI Assistant is an auxiliary tool. It does not replace business, legal, financial, or operational decisions made by the Customer.

§6. Service Availability and Maintenance

1. The Service Provider strives to keep the Platform available 99.9% of the time. This value is an operational target we work towards, not an unconditional contractual guarantee.
2. The following, in particular, are excluded from unavailability periods: planned maintenance and updates (announced in advance where possible), failures on the side of third-party providers, issues with the Customer's internet connection or hardware, force majeure, cyberattacks, and outages of external integrations (maps, AI, payments).
3. If the availability of the Platform materially deviates from the operational target for reasons attributable solely to the Service Provider, the Customer may request compensation in the form of service credits for future usage or a discount. Compensation does not include cash refunds or damages beyond §12.

§7. Acceptable Use and Account Suspension

1. The Platform is meant for the day-to-day work of transport companies. Please use it in accordance with the law, these Terms, and common sense.
2. The Service Provider may restrict or suspend access to an account in the event of: non-payment; violations of the law; sending spam; attempts to bypass System security; API abuse, scraping, or reverse engineering; actions that excessively overload the infrastructure; storage of illegal files; actions harming other Customers; violations of obligations under the Digital Services Act (DSA); as well as using the AI Builder to copy the Platform or build competing solutions.
3. The rule is simple: a warning and a reasonable time to remedy come first. Immediate action is taken only where there is an urgent risk to security, legal compliance, the infrastructure, data, or other Customers.
4. Once the cause of the suspension has been remedied, access to the account is restored.

§8. Intellectual Property and Licence

1. The LiteTMS Platform, including its source code, interface, documentation, features, the AI Builder, trademarks, and know-how, is the property of CodeJungle Sp. z o.o. or its licensors.
2. The Customer receives a non-exclusive, limited, non-transferable licence to use the Platform for the term of the agreement, to the extent necessary to run their own business.
3. Customer data remains the Customer's data. The Customer grants the Service Provider only the technical licence necessary for hosting, processing, display, backup, and service delivery.
4. The Customer may not copy, decompile, or resell the Platform, nor build a competing system based on it.

§9. Electronic Communications

1. The System provides communication modules (including e-mail, SMS, and push notifications). The Service Provider supplies the technical tool only. The Customer is responsible for the content of the messages sent and for the legal basis for contacting recipients.
2. The Customer undertakes not to use the communication modules to send spam and to comply with the Polish Electronic Communications Law (PKE) and the regulations on the provision of electronic services.
3. In the event of abuse, the Service Provider may restrict or block access to the communication modules.

§10. Digital Services Act (DSA)

1. Due to the provision of cloud space (Cloudflare R2) for file storage by Customers, the Service Provider designates a contact point at dsa@litetms.eu for direct communication with Member State authorities and users.
2. The Service Provider implements a Notice and Action mechanism. Upon receiving a credible report regarding the storage of illegal content, the Service Provider will take immediate action to remove it or disable access to it.

§11. Data Portability and Service Termination (EU Data Act)

1. In accordance with the requirements of the EU Data Act, the Service Provider does not create commercial or technical obstacles preventing the transfer of the Customer's data to another provider or to their own infrastructure.
2. In the event of contract termination, the Customer has the right to request a transition period of up to 30 days to carry out a secure migration.
3. The Service Provider provides export functions for all data entered by the Customer in a standard, machine-readable format, completely free of charge and without any switching charges. The contract is automatically terminated upon the successful completion of the transfer process.

§12. Limitation of Liability

1. In B2B relations, flexible limitations of liability are permissible. Accordingly, the total liability for damages of the Service Provider on any grounds is limited to the equivalent of the fees paid by the Customer to the Platform in the period of 6 (six) months preceding the event causing the damage.
2. The Service Provider's liability for lost profits (lucrum cessans), indirect damages, fleet downtime, and other consequential damages of the Customer is completely excluded.
3. The above limitations of liability do not apply exclusively to damages caused by the Service Provider through willful misconduct.
4. The Service Provider is not liable for the non-performance or improper performance of services resulting from Force Majeure, including failures of external server infrastructure (OVH, Cloudflare, Amazon S3) and massive cyberattacks.
5. Upon termination of the use of services and the expiration of the 30-day grace period (soft-delete), the Customer's data is permanently deleted from production systems, and the Service Provider's responsibility for its maintenance expires. Backup copies containing this data expire with the backup rotation cycle (up to 12 months) and are not used to restore deleted data.

§13. Final Provisions

1. The Service Provider reserves the right to make changes to the Terms and the Price List, subject to a 14-day notice period for Customers.
2. The governing law for this contract is Polish law. Any disputes arising from the performance of these Terms will be resolved by the court with local jurisdiction over the registered office of the Service Provider.

Version 1.1 · Last updated: July 7, 2026. Archival versions of these Terms are available on request. Just write to contact@litetms.eu.

Appendix: Data Processing Agreement (DPA) · Privacy Policy